Steam Train Books
Now, take a Train is as simple as a flight
WORRIED ABOUT hiking ticket? There is an option. A booking train. Take a train, now a days, is as easy as catching a flight. The Indian Railways Catering and Tourism Corporation (IRCTC) 's magic number "139 – Rail Sampark "has made life easier for travelers.
The curious traveler will get all the information related to the railroad within three rings, no interruption or disconnections as before. They just need to dial 139 from any landline or mobile phone.
Travelers can obtain answers to their questions quickly because the leaders call center staff to the questionnaire developed by IRCTC together. They do not ask people who call other than what is listed. "This prevents the reduction of average handling time (AHT). Our goal is to give callers with information in two minutes, "said Rajini Hasija, IRCTC Information Technology Director General.
The recent rise in rates Air is forced through allegiance to Trains. Ticket sales and First AC Second AC jumped 27 percent to 43 percent between August 2007 and 2008. There was a time for rejoicing, but IRCTC did not sit on its laurels. He instead focused on the challenges posed by the performance good income. First, they began working to provide accurate and timely information for travelers.
The online 24×7 Operational since July 2007, allows investigations NRP, all India's position on trains in the tariff information and ticketing. "It is as easy to fly. I was surprised when I had to make a business trip to Bangalore by train, "says TP Shaktivel, Chief Corporate Officer at Unique Infoway, a company based in New Delhi IT.
The service 139, which call centers are Delhi, Mumbai, Chennai and Kolkata, is a revolutionary concept. It may be a good reference point for customers of public sector units to serve, not only in terms of provisioning, but also in terms of business model, "said Nilaya Varma, associate director at PricewaterhouseCoopers,
Already 139 employs approximately 2,000 people and attracts more than six lakh calls a day, which amounts to 2 million calls by the end of the year. The system has the capacity to handle 20 million calls a wonderful day, and more. "This service is a revolution in manufacturing. It will change how a client interacts with the Railways, "said Nalin Shinghal, managing director of IRCTC.
Another attribute that others can get inspiration PSU IRCTC is indebatable emergency services, despite the 300 percent before dismissal. This was demonstrated during a series of agitations led by Gujjar leader Kirori Alpentherme Singh.
Soon IRCTC plans to route calls to the nearest destination if the network is called death or occupied.
Indian Railways are not to incur capital expenditure or operating the process, which is supported by the franchisee – a consortium of Modi Group-promoted Bharat BPO BSNL, SPANCO Telesystems Stracon Back Office Solutions and Omnia Group – with a 10-year contract.
"The potential income is humungous, "said Manish Sharma, associate director at KPMG. "If the infrastructure and SLAs (service level agreements) are good, the railways could be attracting short-distance passenger on routes such as Delhi, Chandigarh or Chennai-Pondicherry.
At the end of the year, services such as premium SMS alerts, reminders, fax and value added services such as tourism products, hotels and car rentals will be offered on another three-digit number.
There is more. "We are awaiting approval of the Government so that customers can show their tickets on phones mobile and do not make a copy on paper, "said Praveen Kumar, CEO of Omnia Group. But both Kumar and Hasija recognize that improving basic services are not intended as revenue generators. "If we can establish a credible connection to basic services, customers will be happy to pay for value added services, "says Kumar. They will be.
While Indian Railways led by Union Railways Minister Lalu Prasad Yadav is in full steam to reorganize its dark image in the blink of an eye.
About the Author
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Union Switch & Signal Co James J Hill Steam Train Book
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